IPower Hosting |
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PROSSUPERIOR SUPPORT |
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IPower Hosting |
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PROSSUPERIOR SUPPORT |
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IPower Hosting is a surprisingly clean and refreshing website building process, surprising because they are not a very well known provider. It has an overwhelming amount of really good looking, professional templates, available even on a free account. The editor is drag and drop based, making it extremely easy and natural to use, regardless of your skill level. It is hard to pin a target demographic on IPower Hosting’s service, simply because it is so accessible for almost every type of possible user.
iPower has hosted my web sites for over 5 years and I could not be more pleased. They're hardly ever down and when they do have problems, they send an email to let you know and then keep you posted as the fix progresses. Their "Control Panel" covers about anything you'll ever want to do. In over 5years, I've only had to contact customer service once and that was a mediocre experience. I understand they've since made improvements to the call center. If you email iPower support, the response is excellent. When I contacted Ipower and told them of the problem, rather then help me remove the spam, guess what they told me? You should purchase our site security product to get rid of this problem. How convenient! I'm not saying they were responsible for my site getting hacked...though I almost have to wonder. Coming from godaddy, ipower are extremely fabulous! My domain had expired but they held on to it for more than 6 months at no extra cost!!!! Their servers go down an a regular basis. And I mean ALL servers from FTP to Email to web! Confusing control panel. Customer support is a joke! I have been using iPower for basic website set up, hosting, and recently a business Facebook page and received good service until January when I followed one of their ads and decided to get them to help with SEO. They provided no service, charged $600, and I spent hours on the phone only to be able to get them to cancel the SEO service but no refund for the $600 they took and provide no results for. IPower hosted by website on Irish Genealogy since 2005. I should have migrated to a different host but didn't want to go through the trouble of moving mysql databases, the gallery application and all the pages etc to a new host. I have had various issues with IPower over the years from double billing my credit card, billing for services I didn't use and reading about my site being down on facebook. Last week they took my site down claiming the gallery application was causing some issues. They refused to let me troubleshoot the problem and I was forced to remove the application. Two days later I am still waiting for my site to be re-enabled. I have started sourcing a new ISP that is not part of the Endurance International Group. This is the worst hosting company in the world. The shut you down (FTP access) for no apparent reason and then, when you write to complain, they take 12 to 24 hours to respond, not to tell you that they took care of business, but to tell you that they are going to pass your problem to the next speciallist. Ipower is a hosting company to avoid at all cost! Never had a real solution to any tech problem, just pay more and it will all be fine. It was fine, fine for them, never again! IPower is inconsistent at best. Their email is completely unreliable. When you sign up they say you can use outlook but will not support it. Their customer service technicians can be absolutely obnoxious and self-serving. If you are expecting to get care and intelligent responses, it's a crap shoot calling the technicians. They are happy to take your money, and people answer their calls, but do not provide solutions for problems. If you are looking for reliability and trust in knowing your emails go through, IPower is not the service for you. Stick with something and someone that can and are willing to support their products and service without attitude. I choose to write a review about iPower.
I would recommend iPower to anyone with the simplest to the most complex web hosting needs.
Regardless, that's not an acceptable answer. Needless to say, I moved my site elsewhere and am glad I did.
It's an excellent hosting & domain provider, The first time when i started to get into hosting, I choose iPower and everything was great, Not just hosting I've learned a alot with them, My first Domain ever was provided by iPower
Support was great, no body's perfect.
I would recommend iPower to not just a friend but the closest friend, I always trusted them, my privacy they cared about, They even gave me a great offer on to keeping my info private
Great People.
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